Organizational Citizenship Behavior, Definition(s) of

  • A (36)
  • B (19)
  • C (58)
  • D (26)
  • E (34)
  • F (43)
  • G (20)
  • H (19)
  • I (27)
  • J (11)
  • K (1)
  • L (16)
  • M (27)
  • N (18)
  • O (18)
  • P (33)
  • Q (5)
  • R (30)
  • S (59)
  • T (16)
  • U (4)
  • V (7)
  • W (39)

“Organizational citizenship behavior (OCB), defined… as behavior that (a) goes beyond the basic requirements of the job, (b) is to a large extent discretionary, and (c) is of benefit to the organization” (Lambert, S.J., 2006, p. 503-525).

“OCBs are employee behaviors that, although not critical to the task or job, serve to facilitate organizational functioning” (Lee and Allen, 2002, p 132)

Glossary Source: 

Lambert, S.J.  (2006) Both art and science: Employing organizational documentation in workplace-based research.  In Pitt-Catsouphes, M., Kossek, E.E., & Sweet, S. (Eds.). The work and family handbook: Multi-disciplinary perspectives, methods, and approaches.  (pp.503-525).  Mahwah, New Jersey: Lawrence Erlbaum Associates.  

Lee, K., & Allen, N. J.  (2002). Organizational citizenship behavior and workplace deviance: The role of affect and cognitions.  Journal of Applied Psychology, 87(1), 131-142.