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General or Technical FAQ
Your request for a login must be approved by our site administrator. We take this step to ensure that we are not giving logins to spammers. Usually, we approve requests within 24 hours, but it can take longer if your request is sent during the weekend or a holiday. Also, you might want to check your trash/junk/spam folder. In some cases, the email with your one time password will go there instead of to your inbox.
I am having trouble paying my membership dues. I am expecting a screen so I can submit information, but it does not appear.
This is a common problem. Your computer is probably configured to block a pop-up window. You may notice a warning about blocked pop-up windows near the top of your computer screen. You might want to disable this feature for this transaction or try again using a different internet browser.
I am trying to activate my account and entered a new password. I get a message that there is an error with my password but it meets your criteria.
You are probably getting this error message, "Your password must contain at least 6 characters. It should include numbers, punctuation, and both upper and lowercase letters."
It is likely that your computer is configured to block a pop-up window. You may notice a warning about blocked pop-up windows near the top of your computer screen. You might want to disable this feature for this transaction or try again using a different browser.
I tried to create a login account, but received an error message that my Biography could not exceed 1000 words. My bio is only 200 words. What is the problem?
Although there are only 200 words in your Biography, there is probably code in the text that you can't see. This code takes up space and contributes to your word count. This can happen if you copy and paste your bio from another source such as a personal webpage. You might want to use Notepad (PC) or TextEdit (Mac) to strip the bio of code. Or you could type in the text and this will resolve the problem. If you need help, contact us.
First, you will need to be logged in. After you are logged in, click on the login button (top right) again. This will take you to "My Account." Click on the edit tab (next to view), then click on the Personal Profile tab (underneath view) and you should see (scroll down) the fields to add the bio and picture. One tip, if you are copying the bio text from a website (not a word doc), strip it first using Notepad to get rid of any word garbage.